Returns & Exchanges

At Ko-ken USA, we want you to be completely satisfied with your purchase. If your new apparel doesn't fit or meet your expectations, we offer a hassle-free 30-day return and exchange window for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location; ensure the barcode is clearly visible for a smooth transit to our warehouse.

• 4.
  Receive Your Refund

  After our team inspects the returned garments, we will process your refund or ship out your exchange item within 5-7 business days.